Binance Warns of Fabricated Scam Reports Targeting Executives

Binance has issued a public warning after uncovering a fabricated scam report. That falsely accused one of its executives of defrauding a user. The company said the case was a self-directed attempt to pressure customer support and manipulate public opinion using forged evidence. The disclosure came through a detailed post by a Binance staff member, Sisi. She outlined how the complaint unraveled during an internal investigation. The company decided to share the case publicly to raise awareness of emerging scam tactics and deter similar behavior.

Fake Complaint Raised Red Flags Early

According to Binance, the incident began when a user contacted customer support claiming they had been scammed by a “Binance executive.” The user submitted screenshots of a chat conversation and a transfer record as proof. However, investigators quickly noticed inconsistencies. The chat history was unusually short and lacked normal verification steps. The transfer record also raised doubts. The user initially claimed the funds were sent to a scammer’s wallet.

#Binance
年底了，骗子们也开始冲业绩了
今天跟大家分享一个我们遇到的新型诈骗套路，年末之际也提醒大家注意资金安全

事情起因是客服收到一位用户投诉，说自己被某“币安高管”骗了一笔钱。对方“承诺”能帮他解决一些事情，结果钱一打过去就杳无音信…

— sisi (@sisibinance) December 31, 2025

On-chain analysis later suggested the address involved likely belonged to the user themselves. When Binance requested real-time chat logs. The user said the history had disappeared due to privacy settings. Only static screenshots were provided. This explanation further increased suspicion.

Real Executive Account Pulled Into the Case

As the review continued, Binance discovered another critical detail. The account the user later confronted online was not an impersonator. It belonged to a real Binance executive who had no prior knowledge of the incident. The executive’s account showed no signs of compromise. The company concluded that the user had deliberately mixed fabricated screenshots with genuine conversations. To create the appearance of wrongdoing. The goal, according to the company, was to force compensation by escalating the complaint and threatening public exposure. Binance said this tactic represents a newer form of scam. Where false accusations are used as leverage rather than direct theft alone.

Binance Takes a Harder Public Stance

Binance stated that it has historically avoided publicizing such cases. However, it said remaining silent has allowed bad actors to refine these methods. By sharing details the exchange aims to help users recognize warning signs earlier. The company also warned that it will pursue legal accountability against individuals. Who fabricates evidence or falsely accuses Binance staff.

It also stressed that legitimate user complaints are still taken seriously and investigated thoroughly. The company reiterated that it will never contact users through unofficial channels. Or request transfers, fees or payments outside its verified platforms. Authorities urged users to verify all communications and remain cautious. Especially during periods of heightened scam activity near year end.

Broader Implications for Crypto Users

The case highlights how scams are evolving beyond simple impersonation. Instead, some actors now attempt to exploit customer support systems and social pressure. The company said it plans to continue exposing similar incidents. As part of its broader effort to protect users and maintain trust. For crypto users, the exchange emphasized that skepticism and verification remain essential. Even when claims appear detailed or urgent.

Source